Challenges in learning listening comprehension via Microsoft Teams among English majors at Van Lang University


  • Ha Gia Linh Van Lang University
  • Thuy Thi Cam Ngo Van Lang University


listening comprehension, E-leaning, Microsoft Teams, students’ perception, Vietnamese EFL context


The aim of this study is to look into the listening comprehension issues that third-year students in the Faculty of Foreign Languages at Van Lang University have while learning through Microsoft Teams. A total of 135 junior students were involved in this research. The paper used a questionnaire and a semi-structured interview as the key research tools to gather data to resolve the research problems. The study's findings show that most listening comprehension issues encountered when studying with Microsoft Teams fall into the following categories: digital literacy, psychological, listener factors, technology, English ability, tasks and activities, learning environment. The findings also indicate that while the students are conscious of the advantages of using E-learning, they do not enjoy it. Based on the study's findings, pedagogical implications for teachers and students in teaching and learning listening comprehension via Microsoft Teams are suggested.

Author Biographies

Ha Gia Linh, Van Lang University

Ha Gia Linh is a graduate of Van Lang University's Faculty of Foreign Languages in Ho Chi Minh City, Vietnam, discusses the difficulties of developing listening comprehension skills using the Microsoft Teams app, as well as students' attitudes on E-learning and its effects on student achievement. The Faculty of Foreign Languages at Van Lang University is where she is currently conducting her research.

Thuy Thi Cam Ngo, Van Lang University

Ms. Ngo Thi Cam Thuy, M.A. and doctoral candidate in TESOL, is a lecturer of Van Lang University, Ho Chi Minh City. She has had more than 25 years teaching English- majoring students. She presented her Research at GloCALL 2019, AALA 2019, CAMTESOL 2020, OPENTESOL 2020, VIETTESOL 2020 and Asia CALL 2021. Her main interests include Professional Development, Methodology, Learner Autonomy, Language  Assessment and Emotion Regulation.


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How to Cite

Ha, G. L., & Ngo, T. C. T. (2021). Challenges in learning listening comprehension via Microsoft Teams among English majors at Van Lang University. International Journal of TESOL & Education, 1(3), 142–175. Retrieved from