Online Teaching Satisfaction amid the Covid-19 Pandemic: Evidence from a Vietnamese Higher Education Context

Authors

DOI:

https://doi.org/10.54855/ijte.222119

Keywords:

COVID-19, teacher satisfaction, higher education, Vietnam

Abstract

The COVID-19 pandemic has forced most higher education institutions around the globe to move their teaching and learning to online modes. This has had enormous impacts on teachers, especially those with limited experience in online teaching. This study was conducted to identify significant predictors of teacher satisfaction and their live online teaching experience during the coronavirus pandemic in Vietnam. The study used a mixed-methods approach with exploratory factor analysis, multiple regression techniques, and thematic analytical strategies to analyze survey data from 206 Vietnamese university lecturers. The study results indicated that online interaction, support from the institution, technology-related issues, and students' online efficacy were the key factors affecting lecturer satisfaction. In addition, the study results offer practical implications for educational managers in their long-term investment in online education in a developing country context.

Author Biographies

  • Thach Ngoc Pham, Board of Trustees, Hanoi University, Hanoi, Vietnam

    Thach Ngoc Pham is the Chairman of the Board of Trustees, Hanoi University, Vietnam. He has nearly 30 years of teaching English at different levels of study and in different environments: in class, online, on television and radio. Thach Ngoc Pham completed his Ph.D. at Victoria University, Melbourne, Australia early 2015. His strong interests are in using technologies for English language teaching and learning, university governance, educational knowledge management, educational material development and teacher training.

  • Hong Van Nghiem, Faculty of Japanese Studies, Hanoi University, Hanoi, Vietnam

    Hong Van Nghiem is the Dean of the Japanese Studies Department, Hanoi University, Vietnam. She has nearly 20 years of teaching Japanese at different levels at some language universities in Vietnam. She has chaired and participated in several major language-related projects of the Vietnamese Ministry of Education and Training, such as the National Foreign Language Project. Hong Van Nghiem completed her Master's Degree at Osaka University, Japan, in 2010 and her Doctoral Degree at the Vietnam Academy of Social Sciences in 2018. Van’s strong interests are in linguistics, especially cognitive linguistics, teaching methods, and ICT application in language teaching.

References

Aguilera-Hermida, A. P., Quiroga-Garza, A., Gómez-Mendoza, S., Del Río Villanueva, C. A., Avolio Alecchi, B., & Avci, D. (2021). Comparison of students’ use and acceptance of emergency online learning due to COVID-19 in the USA, Mexico, Peru, and Turkey. Education and Information Technologies, 26(6), 6823–6845. https://doi.org/10.1007/s10639-021-10473-8

Allen, I. E., & Seaman, J. (2015). Grade Level: Tracking Online Education in the United States. In Babson Survey Research Group. Babson Survey Research Group. https://eric.ed.gov/?id=ED572778

Ayu, M., & Pratiwi, Z. F. (2021). The implementation of online learning in English language teaching during pandemic: The teachers' voice. Journal of Research on Language Education, 2(2), 93–99. https://doi.org/10.33365/jorle.v2i2.1316

Baloran, E. T. (2020). Knowledge, attitudes, anxiety, and coping strategies of students during COVID-19 pandemic. Journal of Loss and Trauma. 25(8), 635–642 https://doi.org/10.1080/15325024.2020.1769300

Cataudella, S., Carta, S. M., Mascia, M. L., Masala, C., Petretto, D. R., Agus, M., & Penna, M. P. (2021). Teaching in times of the Covid-19 pandemic: A pilot study on teachers' self-esteem and self-efficacy in an Italian sample. International Journal of Environmental Research and Public Health, 18(15), 8211. https://doi.org/10.3390/ijerph18158211

Cho, M.-H., & Cho, Y. (2016). Online instructors' use of scaffolding strategies to promote interactions: A scale development study. International Review of Research in Open and Distributed Learning, 17(6), 108-120. https://doi.org/10.19173/irrodl.v17i6.2816

Daniel, S. J. (2020). Education and the Covid-19 Pandemic. Prospects, 49(2020), 91–96. https://doi.org/10.1007/s11125-020-09464-3

Davis, F. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340. https://doi.org/10.2307/249008

Dhawan, S. (2020). Online learning: A panacea in the time of Covid-19 crisis. Journal of Educational Technology Systems, 49(1), 5–22. https://doi.org/10.1177/0047239520934018

Hermanto, Y. B., & Srimulyani, V. A. (2021). The challenges of online learning during the Covid-19 pandemic. Jurnal Pendidikan Dan Pengajaran, 54(1), 46. https://doi.org/10.23887/jpp.v54i1.29703

Kakkad, D. P. (2021). A study on perception of teachers for online teaching during Covid 19 pandemic. International Research Journal of Humanities and Interdisciplinary Studies, 2(6), 30–37. http://irjhis.com/paper/IRJHIS2106006.pdf

Kuo, Y.-C., Walker, A. E., Schroder, K. E., & Belland, B. R. (2014). Interaction, Internet self-efficacy, and self-regulated learning as predictors of student satisfaction in online education courses. The Internet and Higher Education, 20(2013), 35-50.

Lahman, M. K. E., Rodriguez, K. L., Moses, L., Griffin, K. M., Mendoza, B. M., & Yacoub, W. (2015). A rose by any other name is still a rose? Problematizing pseudonyms in research. Qualitative Inquiry, 21(5), 445–453. https://doi.org/10.1177/1077800415572391

Lapitan, L. DS., Tiangco, C. E., Sumalinog, D. A. G., Sabarillo, N. S., & Diaz, J. M. (2021). An effective blended online teaching and learning strategy during the COVID-19 pandemic. Education for Chemical Engineers, 35, 116–131. https://doi.org/10.1016/j.ece.2021.01.012

Lumsden, S. H. (2017). The relationship between teaching presence and online instructor satisfaction in an online teacher training program [unpublished master's thesis]. Macquarie University, Sydney, Australia.

Luu, T. M. V. (2022). Readiness for Online Learning: Learners’ Comfort and Self-Directed Learning Ability. International Journal of TESOL & Education, 2(1), 213–224. https://doi.org/10.54855/ijte.222113

Maheshwari, G. (2021). Factors Affecting Students' Intentions to Undertake Online Learning: An Empirical Study in Vietnam. Education and Information Technologies, 2021, 1–21. https://doi.org/10.1007/s10639-021-10465-8

Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative data analysis: A methods sourcebook. Thousand Oaks, CA. Sage Publications.

Minh, H. (2020). Dạy - học trực tuyến: Cơ hội số hóa đào tạo đại học. Báo Đại đoàn kết, 2020. http://daidoanket.vn/day--hoc-truc-tuyen-co-hoi-so-hoa-dao-tao-dai-hoc-464343.html (accessed Apr. 25, 2020). [Online teaching-learning: Opportunity for digitalization of higher education. Solidarity Newspaper. In Vietnamese].

MOETa. (2020). The information and communications going along with education and training in preventing Covid-19. Retrieved from https://en.moet.gov.vn/news/Pages/events.aspx?ItemID=3933.

MOETb. (2020). Đại Học Tiên Phong Đẩy Mạnh Chuyển Đổi Số Giáo Dục [Universities pioneer in educational digitalization]. Retrieved from https://moet.gov.vn/tintuc/Pages/phong-chong-nCoV.aspx?ItemID=6615.

Moralista, R. B., & Oducado, R. M. R. (2020). Faculty perception toward online education in higher education during the coronavirus disease 19 (COVID-19) pandemic. Retrieved from https://ssrn.com/abstract=3636438

Nambiar, D. (2020). The impact of online learning during COVID19: Students' and teachers' perspectives. International Journal of Indian Psychology, 8(2), 783-793. https://doi.org/10.25215/0802.094

Ngo, D. H.(2021). Perceptions of EFL tertiary students towards the correlation between e-learning and learning engagement during the COVID-19 pandemic. International Journal of TESOL & Education, 1(3), pp. 235-259. EOI. http://eoi.citefactor.org/10.11250/ijte.01.03.013

Pallant. (2011). SPSS survival manual: A step by step guide to data analysis using SPSS. Crows Nest, NSW: Allen & Unwin.

Pham, H.-H., & Ho, T.-T.-H. (2020). Toward a 'new normal' with e-learning in Vietnamese higher education during the post COVID-19 pandemic. Higher Education Research & Development, 39(7), 1327–1331. https://doi.org/10.1080/07294360.2020.1823945

Pham, T. T. T. (2022). Navigating the Turbulent Time: A Qualitative Inquiry into Resilience among Vietnamese ESL Teachers during COVID-19. International Journal of TESOL & Education, 2(1), 40-53. https://doi.org/10.54855/ijte2202013

Shenoy, V., Mahendher, S., & Vijay, N. (2020). COVID-19 lockdown technology adaption, teaching, learning, student engagement and faculty experience. Mukt Shabd Journal, 9(4), 698-702.

Sobaih, A. E. E., Hasanein, A. M., & Abu Elnasr, A. E. (2020). Responses to COVID-19 in higher education: Social media usage for sustaining formal academic communication in developing countries. Sustainability, 12(16), 2-18. https://doi.org/10.3390/su12166520

Talidong, K. J. B., & Toquero, C. M. D. (2020). Philippine teachers' practices to deal with anxiety amid COVID-19. Journal of Loss and Trauma. 25(6–7), 573–579 https://doi.org/10.1080/15325024.2020.1759225

Teddlie, C., & Tashakkori, A. (2009). Foundations of mixed methods research: Integrating quantitative and qualitative techniques in the social and behavioral sciences. Thousand Oaks, CA. Sage Publications.

Teng, M. F., & Wu, J. G. (2021). Tea or tears: Online teaching during the COVID-19 pandemic. Journal of Education for Teaching, 47(2), 290–292. https://doi.org/10.1080/02607476.2021.1886834

Wingo, N. P., Ivankova, N. V., & Moss, J. A. (2017). Faculty perceptions about teaching online: Exploring the literature using the technology acceptance model as an organizing framework. Online Learning, 21(1), 15-35. https://doi.org/10.10.24059/olj.v21i1.761

Zaili, N., Moi, L. Y., Yusof, N. A., Hanfi, M. N., & Suhaimi, M. H. (2019). The factors of satisfaction on e-learning usage among Universiti Malaysia Kelantan students. Journal of Information System and Technology Management, 4(11), 73-83.

Downloads

Published

21-02-2022

Issue

Section

Research Article

How to Cite

Pham, N. T., & Nghiem, H. V. (2022). Online Teaching Satisfaction amid the Covid-19 Pandemic: Evidence from a Vietnamese Higher Education Context. International Journal of TESOL & Education, 2(1), 310-326. https://doi.org/10.54855/ijte.222119

Similar Articles

11-20 of 128

You may also start an advanced similarity search for this article.