SIENES, Mary Joy V; CATAN, Jasper Eric C. The Speech Act of Apology by Filipino Call Center Agents. International Journal of TESOL & Education, [S. l.], v. 2, n. 1, p. 117–128, 2021. DOI: 10.54855/ijte.22218. Disponível em: https://i-jte.org/index.php/journal/article/view/76. Acesso em: 21 nov. 2024.